Contact Us
Contact Us
Asset Management Company
Hoshino Resort Asset Management Co., Ltd.
Contact
hrr_asset_management@hoshinoresort-am.com
Please note that we do not accept inquiries about room reservations, property sales information, or other sales-related inquiries and we are unable to respond to these inquiries. For inquiries regarding room reservations, please go to each hotel‘s page from Hoshino Resorts’ official website (https://www.hoshinoresorts.com/en/) and call the number listed there.
Complaints and Disputes Regarding Financial Instruments Business and Other Business Operations
We work to resolve complaints ourselves and also delegate the handling of disputes to the organization listed below.This organization is entrusted with operations related to complaint resolution and mediation by the Investment Management Association of Japan, of which Hoshino Resort Asset Management is a member, and accepts complaints from customers.
To use this organization please contact it directly:
Financial Instruments Mediation Assistance Center
Address
2-1-1, Nihonbashi Kayabacho, Chuo-ku, Tokyo 103-0025
Telephone
+81-120-64-5005(toll-free phone number)
Reception Hours
9:00 a.m. to 5:00 p.m.(closed on weekends, national holidays, and the year-end and New Year's holidays)